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Terms And Conditions

 

CLASS SERVICES

Your use of Online Class Service constitutes a binding agreement to the following Terms and Conditions. By accessing, using, or engaging with any part of the Online Class Service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions in full.

If you do not agree to any part of these Terms and Conditions, you are strictly prohibited from using the service and must immediately discontinue all access and communication related to it.

PRIVACY STATEMENT

We are fully committed to protecting your privacy. Your class login credentials and personal information will be kept strictly confidential and will not be shared with any third parties or unauthorized individuals under any circumstances. Access to your information is limited to authorized personnel directly involved in fulfilling your service.

COMMUNICATION

  • You MUST respond to all reasonable requests for information regarding your class.
  • To avoid losing points on assignments, your timely response to all communications from your tutor is MANDATORY.

SLACK

  • ALL COMMUNICATION REGARDING YOUR ONLINE CLASS WILL BE MADE THROUGH SLACK
  • You will receive an email regarding instructions on how to use Slack to communicate with your tutor.

Important Note: Slack has channels and direct messages. You will be added to a private channel with your tutor where all communication is required to be done through. Your channel name will look like this ( your name). Please do not communicate with the tutor through direct messages. You may only direct message the admin, Aleyah Rose, about any class concerns or payment issues.

FAILURE TO COMMUNICATE

  • We will not take responsibility for a low grade due to loss of points as a result of failure to communicate with your tutor.
  • Too many low assignment grades will impact your final grade.
  • For the best grade possible, please respond to all messages from your tutor ASAP.

PAYMENT

  • Payment for the first week of class is due upfront.
  • If your payment has not been made, we have not started on your classes yet.
  • You will receive a payment link to submit your first payment via PayPal.
  • You will be billed on the same day each week as specified.
  • Please note that your payment doesn't necessarily end when your class ends if you are starting your service in the middle of the class.

PAYMENT FAILURE

  • Failure to pay will result in your online class service being cancelled.
  • To resume your class after failure to pay, the past due payment plus an upfront payment may be required.
  • We are not responsible for late or missed work due to failure to pay.

CANCELLATION NOTICE

FOR CANCELATIONS DURING THE FIRST WEEK:

Once work has been paid for it is immediately assigned to a tutor and cannot be cancelled or refunded for 100% of the payment made.

If for any reason you have to cancel before your individual assignment or work is completed, a partial refund may be issued, based on the circumstance of the cancellation and how much work has been completed.

All refund decisions are made at the discretion of a representative and are considered final.

FOR CANCELLATIONS AFTER THE FIRST WEEK:

  • If for any reason you are unsatisfied with your tutor’s performance, you are able to cancel your service at any time.
  • notice must be submitted in writing at least 48 hours prior to your next scheduled payment..
  • We reserve the right to cancel your services at any time due to the following reasons:
    1. Failure to Communicate
    2. Class materials not received or missing
    3. Unsatisfactory class performance

REFUNDS FOR INDIVIDUAL ASSIGNMENTS, QUIZZES, TESTS, AND EXAMS

Once an individual assignment, quiz, test, or exam has been set up, which includes assigning a tutor or scheduling completion, it is no longer eligible for a full refund.

If you request cancellation after setup but before completion, a partial refund may be considered based on:

  • – The amount of work already completed
  • – Time spent preparing the task
  • – How much notice was given
  • – The nature of the request

If the work has already been completed and you are dissatisfied with the outcome, a partial refund may still be issued, depending on the specific circumstances and at the discretion of a representative.

All refund decisions are handled on a case-by-case basis and are final once determined by a representative.

GUARANTEES:

For classes we start on Day/Week 1:

If we do not earn a WEEKLY grade of B or better, you may be eligible for a partial refund FOR THAT WEEK ONLY if you choose to cancel your service.

  • – The refund amount will be determined based on the grade received, type of assignment, and overall circumstances.
  • – A cancellation offer and refund decision will be provided to you in writing via Slack or text by a representative.

We do not offer full refunds under any circumstances, including unsatisfactory grades.

For classes we start after the semester has already begun:

We guarantee to maintain your current grade and/or help you pass the class. If your final grade falls significantly below your starting point due to our performance, a partial refund may be considered, at the discretion of a representative.

CLASS MATERIALS AND BOOKS

  • Please send all class materials (access to books, logins to external sites, MathLab logins, library logins, etc) to your private Slack Channel.
  • YOU are responsible for purchasing all course materials needed to complete the class.
  • Failure to send additional class materials upon request (see “Failure to Communicate”).

PASSWORD CHANGES

  • Please notify your tutor of password changes IMMEDIATELY.
  • Failure to do so may result in a loss of points and therefore lower your final grade.